Terms and Conditions

1. Introduction

Welcome to Palani Agencies! You agree to be bound by the following terms and conditions by accessing or using our website. Please read them carefully.

2. Online Sales Policy

Legal Compliance: In accordance with the 2018 Supreme Court order, online sales of firecrackers are not permitted. We strictly adhere to this regulation and respect all applicable laws and jurisdictions.
Order Process: Customers are invited to browse our product range and add desired items to the cart. Please note that adding items to the cart does not constitute a purchase. To place an order, submit your selected products using the enquiry button.
Order Confirmation: After submitting your enquiry, our team will contact you within 24 hours via WhatsApp or phone call to confirm the availability and details of your order. Final confirmation and arrangements will be made through these direct communications.

3. Product Information

Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions are complete, current, or error-free.

4. Payment and Delivery

Payment Methods: Payment for confirmed orders will be arranged during our communication with you. Accepted payment methods will be discussed and agreed upon at that time.
Delivery Process: We offer delivery services through "near lorry service." Once your order is confirmed, we will arrange for the delivery to a designated pickup location near a lorry service area.
Pickup Arrangements: Customers must be present at the designated pickup location at the agreed time to receive their order. Further instructions will be provided during the order confirmation process.

5. Returns and Refunds

Return Policy: Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the products are defective or damaged.
Refunds: In cases of defective or damaged products, please contact us immediately. We may offer a replacement or refund at our discretion.

6. Safety and Usage

Safety Guidelines: All customers must follow the safety instructions for our products. Palani Agencies is not responsible for any injuries or damages resulting from improper use of our products.
Legal Compliance: Customers are responsible for complying with local laws regarding the purchase and use of fireworks.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy](link to privacy policy) for more details.

8. Limitation of Liability

Palani Agencies is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

9. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.

10. Governing Law

These terms and conditions are governed by the laws of [Country/State], without regard to its conflict of law principles.

11. Contact Information

For any questions or concerns about these terms and conditions, please contact us at:

Palani Agencies
2/486A South street, Sivan Nagar,
Vinagar Colony, Naranapuram,Sivakasi
Tamilnadu - 626130